Shipping Policy
At Rosyndra, we do our best to get your order to you as quickly and smoothly as possible. Here's everything you need to know about how we handle shipping and delivery.
Where We Ship
Rosyndra currently ships to addresses within Australia only. We are unable to deliver to PO boxes, parcel lockers, or addresses outside Australia.
Free Shipping
Rosyndra offers free shipping on all orders. No minimum order amount is required.
Order Processing
All orders are processed within 1 to 2 business days. Orders placed before 5:00 PM (AEST/AEDT) Monday through Saturday will begin processing the same day. Orders placed after 5:00 PM (AEST/AEDT) or on Sunday will begin processing the next available day.
Please note that our warehouse processes orders six days a week, while our customer service team is available Monday to Friday. Messages received over the weekend are answered on the next business day.
Delivery Time
Once your order has been processed and shipped, delivery typically takes 6 to 9 business days. In most cases, you can expect to receive your order within 7 to 11 business days from the date you placed your order.
| Timeframe | Handling | Delivery | Total |
|---|---|---|---|
| Standard Shipping | 1–2 days | 6–9 days | 7–11 days |
Delivery timeframes are estimates only. We are not liable for delays caused by third parties, customs, weather conditions, or other circumstances beyond our control.
Order Tracking
Once your order has shipped, you will receive a confirmation email with your shipping details and tracking number. You can track your order at any time through our tracking page.
Damaged or Lost Package
Please inspect your order carefully upon arrival. If you receive a damaged package or believe your order has been lost during transit, please contact us at support@rosyndra.com within 30 days of the expected delivery date. We will investigate the issue and work to resolve it as quickly as possible.
Incorrect Address
Please make sure your shipping address is correct at checkout. If you notice a mistake, contact us immediately at support@rosyndra.com. We are not responsible for orders shipped to an incorrect address provided by the customer.
Any questions?
We're always happy to assist you. Feel free to contact us at support@rosyndra.com, and we'll get back to you as soon as possible.
Business Information:
Company Name: KoolenEcom
Company Address: Klein Brembrood 24, 4641 RH Ossendrecht, the Netherlands
KVK: 95670475
VAT: NL005167397B53
Contact Information:
Email: support@rosyndra.com
Phone: +61 468 126 927
Business Hours:
Mon–Fri: 9:00 AM – 5:00 PM (AEST/AEDT)
Response Time: We aim to respond to all emails within 24 hours on business days